Refund policy
At Gotesy, we are dedicated to providing a smooth and trustworthy shopping experience. If you are not completely satisfied with your purchase, this Refund Policy outlines the conditions, procedures, and timelines related to returns and refunds.
Return Eligibility
Customers may request a return within 30 days of the date their order is marked as delivered.
To qualify for a return, the following conditions must be met:
- The item must be unused and in its original condition
- The product must not show signs of damage, modification, or excessive wear
- All original packaging, labels, manuals, accessories, and tags must be included
- Proof of purchase, such as an order confirmation or receipt, must be provided
Items that do not meet these requirements may not be eligible for a return or refund.
How to Request a Return
Before returning any item, customers must first obtain authorization from our support team.
To initiate a return request, please contact us at:
Email: service@gotesy.com
Once your request has been reviewed, we will provide:
- Return authorization approval
- Return instructions
- Return shipping guidance and label information when applicable
Please do not return products without prior authorization. Unauthorized returns may be refused or returned to the sender.
Damaged, Defective, or Incorrect Items
We recommend inspecting your package promptly upon delivery.
If you receive:
- A damaged item
- A defective or malfunctioning product
- An incorrect item
- A product that differs significantly from what was ordered
Please contact us as soon as possible at:
service@gotesy.com
To help us evaluate the issue, we may request photographs or additional information regarding the product and packaging.
After review, we will determine the most appropriate resolution, which may include a replacement, refund, or alternative solution.
Non-Returnable Items
For safety, hygiene, and operational reasons, certain products are not eligible for return.
These may include:
- Perishable goods
- Personalized or custom-made products
- Personal care and hygiene items
- Hazardous materials or flammable substances
- Shipping fees paid during checkout
Additionally, the following items are considered final sale and are not eligible for refunds:
- Gift cards
- Clearance items
- Products marked as final sale
- Promotional or discounted merchandise designated as non-refundable
If you are uncertain whether your item qualifies for return, please contact our support team before submitting a request.
Exchange Policy
Gotesy does not currently offer direct product exchanges.
If you would like to receive a different item, please follow these steps:
- Submit a return request for the original item
- Complete the approved return process
- Place a new order for the desired replacement item
This process helps ensure accurate inventory management and efficient order fulfillment.
European Union Customers – Right of Withdrawal
Customers residing within the European Union may have the legal right to cancel or return their order within 14 days of receiving their purchase, in accordance with applicable consumer protection laws.
Eligible customers may exercise this right without providing a reason.
To qualify:
- The product must remain unused
- The item must be returned in its original condition
- Original packaging, labels, and tags must be included
- Proof of purchase must be provided
This statutory right is separate from and in addition to Gotesy's standard 30-day return policy.
Refund Processing
Once a returned item has been received, it will be inspected to verify eligibility.
Customers will be notified regarding the status of their refund request.
If approved:
- The refund will be issued to the original payment method used for the purchase
- Refund processing typically takes up to 10 business days
- Additional processing time may be required by your bank, credit card company, or payment provider
If more than 15 business days have passed since your refund was approved and you have not received the funds, please contact us at:
service@gotesy.com
Return Shipping Requirements
Returned products should only be shipped after receiving official authorization from Gotesy.
Customers must follow all return instructions provided by our support team and use any approved return shipping documentation when required.
Returns sent without authorization may not be accepted.
Contact Information
If you have any questions regarding returns, refunds, or order-related concerns, please contact us:
Store Name: Gotesy
Website: gotesy.com
Email: service@gotesy.com
Phone: +1 (512) 333-4999
Address:
903 N Bowser Rd
Richardson, TX 75081
United States